Last updated 8th December 2020
These terms relate to the John Greengo Photography (JGP) website shop page only. Further Terms & Conditions apply to JGP tours and are provided at the time of sign up or at request.
We are located in and ship from Issaquah, Washington USA. All prices are in US dollars (USD).
We ship products Monday through Friday via USPS. In stock products are typically dispatched 24-72 hours from time of purchase. During certain busy periods (eg: tours or special film/photo projects), this may extend beyond 72 hours. Any delays, should they arise, will be clearly identified on the John Greengo Photography website shop page.
Successfully placed orders will receive an email confirmation with the order details. If you do not receive an email, please check your spam filter or contact us for confirmation at firstname.lastname@example.org
When your order has dispatched, you will receive a shipping email notification from us. If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will promptly look into it for you.
Pre-Orders and Out-Of-Stock Products
We want customers to receive our products as quickly as possible. Therefore, you can both pre-order (purchase a product prior to its release date) and order out-of-stock products from our website.
Out-of-stock products are dispatched to customers 24-72 hours of the new stock arriving. Pre-ordered products are dispatched on the product release date.
Every effort is made to ensure out-of-stock products are clearly identified as such prior to you completing your order. Should a genuine mistake be made by us, and you place an order for an out-of-stock product, we will contact you by email as soon as possible requesting your choice to either:
I. cancel your order and receive a full refund, or
II. have your order filled when new stock arrives
Shipping prices are calculated based on size and weight, and are inclusive of packaging and handling.
We use the USPS Media Mail service for shipping our products. USPS Media Mail usually takes 2-8 business days, however USPS may, at times, alter their delivery times. We have no control over the USPS delivery times.
|1 – 2 books||$5|
|3 – 4 books||$10|
|5 – 6 books||$15|
|7+ books||please contact firstname.lastname@example.org prior to finalizing your order|
At this time we do not ship to addresses outside of the USA.
Refunds, Returns & Exchanges
We use quality packaging materials for all our products and damage occurring during shipping is unlikely. In the event that your order arrives damaged in any way, please email us within 48 hours at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
As our products are educational in nature, returns or exchanges, other than for damaged goods are only accepted for unopened products.
If you need any assistance with your order, please contact us immediately at firstname.lastname@example.org. We will not be able to make changes to your order after it has been shipped.